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#Frequently asked questions

How do I know the size that suits me?
We have created a size guide for each product, located below the description, in order to guarantee you accurate measurements.
What are the delivery times ?
Assala Caftan makes a point of guaranteeing you rapid delivery, for this, several solutions offer you:
For France :
→ Receive your packages in 24 hours with Chronopost
→ Receive your packages in 48 hours with Colissimo
→ Receive your packages in 3 to 4 working days with Mondial Relay
→ Receive your packages in 1 to 5 working days with Colis Privé
→ Receive your packages in 3 to 5 working days with Relais Colis
For orders made from countries other than France, please select the delivery method corresponding to your country when ordering.
We do our best to reduce our processing time by 1-2 days so that you receive your orders quickly.
How to order?
Simply add the items you are interested in to your cart, select the delivery method and complete the payment. You will then receive an order confirmation by email. Orders are shipped within 48 hours of your order!
How to track my order ?
Once your order is placed, you will receive a confirmation email containing a tracking number. You will be able to monitor the status of your order by entering this number on our website or by contacting our customer service.
I need help or information, what should I do?
If you have any concerns with your order or questions, we invite you to contact our customer service as soon as possible, either by using the "Contact" section of our website or by sending us an email at contact.assalacaftan@gmail.com. We will do everything we can to resolve your problem and answer your questions as quickly as possible.
Can I exchange or return my order?
Of course, we allow returns for credit and exchanges within a defined period. For further information, please refer to our returns policy, and if you have any additional questions, do not hesitate to contact our customer service.
Can we pay in several installments?
You can pay for your purchase with a credit card, via Apple Pay or using Paypal. If you prefer to spread the payment, you can choose the payment option in 4 installments from 30 euros using the Paypal service, without any interest or late fees.
Proposez-vous les envois internationaux ?

Oui ! Nous proposons les envois dans les pays suivants : France - Belgique - Luxembourg - Pays-Bas - Espagne - Portugal - Italie - Allemagne - États-Unis - Suisse - Madagascar - Tunisie - Royaume-Uni. Si vous souhaitez un envoi dans un autre pays que ceux cités, veuillez nous envoyer un message sur un de nos réseaux sociaux et nous nous adapterons à vous !